All In One retail Platform

Showcasing our projects

CASE REVIEW:

Merch.io is an all in one merchandising platform that allows companies to track the appearance and supply of their products in various retail locations. It’s a step up from an old system that used to rely heavily on paperwork and human compliance.

CASE TIMELINE

October 2018  – January 2019

SCOPE

UX Design | Visual design | Product strategy

 

01. Discovery

Understanding the business

 

About the company

Merch is a merchandising startup. It allows distributors and independent manufacturer to keeps tabs on their products in retail stores without having to keep in-house merchandising teams. The platform is used by Merch’s agents who trach the client’s products in retails stores as well as a back-office team that handles flags and alerts

How it works

Companies sign up to merch.io. The back office team adds their products, product information, such as price, facings, promos and available stores. They also can accept and manage orders and shipments information.

The app then releases an optimized plan for agents who can then make visits to their assigned stores to check the products. The back office team then gets real-time reports, statistics, and alerts to any violations and routes them to the clients

02. UX Study

User personas

02. UX Study

Workflow

02. UX Study

Detailed flowchart

The platform runs with two teams operation two diffrend applications, a tablet app for the ground team, and an adminstration board for the back-office team. It is important that we know what happens when a cerain action is triggered.

03. Visual Design

Design System

 

For the mobile app, we adopted Apple’s Human interface design guidelines to the letter. However, we created our own design system for the dashboard in order to accomodate for all the functionalities and features that we felt wouldn’t necessarily be best served by an of the shelf design system. We caled it “Materialish design”

03. Visual Design

High fidelity designs

 

For the mobile app, we adopted Apple’s Human interface design guidelines to the letter. However, we created our own design system for the dashboard in order to accommodate for all the functionalities and features that we felt wouldn’t necessarily be best served by an of the shelf design system. We called it “Materialish design”




Dashboard

The dashboard basically provides an overview of the work in terms of goals and completion rate. One more important feature is the alerts and the activity log which allow the back-office team to interact with the ground teams.”

Client

Most of the pages on the administration panel are basically filtering the information and displaying it in a way that can be useful in a certain context. For instance, the client’s page in great for a status update with the client as it gives an overview of what’s happening with their merchandise as well as providing the opportunity to export the information in PDF format for quick sharing”

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